FAQ

Q: How long will my order take to arrive?

A: Orders are processed within 2 business days.

1. All orders are sent via Express Post from Queensland. Most deliveries within Australia arrive in 1–2 business days, but WA, NT, and rural areas may take a little longer depending on Australia Post.

2. All international orders are delivered using Australia Post’s International express postal service. 

We currently offer international shipping to selected countries through our website. If you'd like to place an order from a country that isn't currently available, please contact us and we'll be happy to assist you.

 

Q: Do you offer returns?

A: Due to the nature of our products, we do not accept returns, exchanges, or refunds for change of mind. Please choose carefully before making your purchase.

This does not affect your rights under Australian Consumer Law. If an item is faulty, not as described, or does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, or refund.

Rings that have been resized or otherwise altered at the customer's request are considered customised items and are not eligible for returns, exchanges, or refunds.

Layby purchases are final and cannot be cancelled, returned, or exchanged.

 

Q: Do you offer ring resizing?

A: Yes, most of our rings can be professionally resized for an additional fee. Please contact us before placing your order or as soon as possible after purchase to discuss your sizing requirements and obtain a quote.

 

Q: Can I return or exchange a resized ring?

A: Rings that have been resized at the customer's request are considered customised items and are not eligible for returns, exchanges, or store credits. 

 

Q: I missed out on a piece I loved. Can you get another one?
A: Possibly! While many of our jewellery pieces are one-of-a-kind, we may be able to source a similar item through our trusted jewellery contacts. Every piece is unique, so an exact match can't be guaranteed, but send us a message and we'll do our best to help.

 

Q: Do you offer layby?

A: Yes. Layby is considered for items over $1500, please contact Jewellery by Serena Estelle to organise

1. A minimum and non-refundable deposit amount of 25% of the total item price is required.
   
2. The maximum term of a lay-by is 2 months.
3. To maintain the lay-by, the customer must make weekly or fortnightly instalment payments as a minimum.
4. Should the minimum weekly or fortnightly payment schedule not be maintained the lay-by may be cancelled by Jewellery by Serena Estelle and items will be returned to stock.
   
5. Cancellation of a lay-by will incur a termination fee of $100.
6. There are no refunds or returns on Layby items.
7. Your agreement to enter into Layby with me (Jewellery by Serena Estelle) is acceptance of these terms and conditions.

 

Understand Jewellery Valuations

Some pieces sold by Jewellery by Estelle include an independent jewellery valuation.

These valuations have been prepared by qualified independent valuers and are not prepared, endorsed, or verified by Jewellery by Serena Estelle.

A jewellery valuation is a professional opinion at a specific point in time, typically prepared for insurance replacement purposes. Valuation amounts may vary between qualified valuers based on their experience, methodology, market conditions, and the information available at the time of assessment.

The valuation provided should not be interpreted as the item’s guaranteed market value, resale value, trade-in value, investment value, or the amount that may be offered by a jeweller, dealer, or pawnbroker.

Our selling prices are determined independently, taking into account the quality, craftsmanship, condition, rarity, and current market for each piece.

Where an independent valuation is included with an item, it is provided as additional information to assist purchasers and should not be relied upon as a guarantee of value or future return.