FAQ

Q: How long will my order take to arrive?

A: Orders are processed within 1–3 business days.

1. All orders are sent via Express Post from Queensland. Most deliveries within Australia arrive in 1–2 business days, but WA, NT, and rural areas may take a little longer depending on Australia Post.

2. All international orders are delivered using Australia Post’s International express postal service.

 

Q: Do you offer returns?

A: Yes, I accept returns within 7 days of delivery. The item must be in the same condition as it was shipped, if altered, sized, or damaged, the item will not be accepted. (Layby items are excluded)

Please head to contact page and leave me a message, I’ll get back to you within 24 hours.


Q: Do you offer layby?

A: Yes. please contact Jewellery by Serena Estelle to organise

  1. A minimum and non-refundable deposit amount of 25% of the total item price is required.
  2. The maximum term of a lay-by is 2 months.
  3. To maintain the lay-by, the customer must make weekly or fortnightly instalment payments as a minimum.
  4. Should the minimum weekly or fortnightly payment schedule not be maintained the lay-by may be cancelled by Jewellery by Serena Estelle and items will be returned to stock.
  5. Cancellation of a lay-by will incur a termination fee of $100.
  6. There are no refunds or returns on Layby items unless grossly misrepresented.
  7. Your agreement to enter into Layby with me (Jewellery by Serena Estelle) is acceptance of these terms and conditions .